Privacy Policy

At Sundari - Acupuncture | Massage Therapy, your privacy is very important to us. This policy outlines how we collect, use, store, and protect your personal information when you access our website and services. By using our services, you agree to the terms outlined in this policy.

Whose information does this privacy policy apply to?

This privacy policy applies to anyone who uses our services, whether you’re booking an appointment, contacting us for more information, or visiting our website.

What is personal data?

Personal data refers to any information that can be used to identify you. This can include things like your name, contact details, medical history, and other data you provide us when booking treatments or using our services.

What information is collected about you, for what purpose, and on what grounds do we collect it?

Personal information collected: We collect your name, email, phone number, health and medical history, and other information necessary to provide you with tailored treatments.

Purpose of collection: We use this information to schedule appointments, provide personalized care, ensure your safety during treatments, and communicate with you about your bookings.

Grounds for Collection: We collect your data based on your consent (when you provide it), the necessity to perform a contract (for instance, scheduling appointments), and legal obligations (such as healthcare regulations).

How is your personal data used?

We use your personal data for the following purposes:

To schedule and manage your appointments
To provide personalised acupuncture and massage therapy treatments
To send appointment reminders and follow-up communications
To ensure that treatments are tailored to your health and medical needs
To comply with legal or regulatory requirements

How we collect your personal data

We collect your personal data directly from you when:

You book an appointment (either online, by phone, or in person)
You fill out consultation forms or provide health-related information
You communicate with us via email, phone, or our website

We may also collect information automatically through our website, like your IP address, which helps us improve our service.

How do we keep your information secure?

We take your privacy very seriously and ensure that Sundari - Acupuncture | Massage Therapy adheres to UK data protection laws such as the Data Protection Act 2018 and the General Data Protection Regulation (GDPR), by storing and destroying personal data securely and by protecting it from loss, misuse and unauthorised access.

How long is your personal data kept for?

We will keep your personal data for up to eight years from the date of treatment.

Your rights and personal data

You have the following rights regarding your personal data:

Access: You can request a copy of the personal data we hold about you.

Correction: If any of your information is inaccurate or incomplete, you can ask us to correct it.

Deletion: You can request the deletion of your data, subject to certain conditions (e.g., legal or medical record retention requirements).

Withdrawal of Consent: If you’ve provided consent for us to use your data, you can withdraw it at any time by contacting us.

If you'd like to exercise any of these rights, please get in touch with us at hello@sundaritherapies.com

Cookies
Cookies are small text files that are stored on your device when you visit our website. They help us provide a better user experience by remembering your preferences and improving site performance.

What Do We Use Cookies For?
We use cookies to:

Improve user experience on our website
Analyze website traffic and usage
Personalize your experience with our site

Cookies Used by Service Providers
We may also use third-party services, such as Google Analytics, to collect and analyze anonymous data about your website usage. These services may also use cookies.

Cookies Disabling
You can control and manage cookies by adjusting the settings in your browser. However, disabling cookies may affect the functionality of our website.

Statistics – Google Analytics

We use Google Analytics to gather statistical data about how visitors interact with our website. This helps us improve the user experience and performance of our site. The data collected is anonymous, and Google Analytics does not track personally identifiable information.

Changes to this privacy policy

We may update this privacy policy from time to time. Any changes will be posted on this page, and if the changes are significant, we will notify you via email or through a notice on our website. Please review the policy periodically for updates.

Complaints

If you have any concerns or complaints about how we handle your personal data, please contact us directly at hello@sundaritherapies.com. If you are not satisfied with our response, you have the right to raise the matter with the Association of Acupuncture Clinicians (AAC) with whom I am registered.

If you have any questions or need further clarification, feel free to reach out at hello@sundaritherapies.com at any time.